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eNPS (Employee Net Promoter Score)
The eNPS (Employee Net Promoter Score) is a metric used to assess employee satisfaction and loyalty towards the company. It is based on asking employees how likely they are to recommend the company as a good place to work to a friend or colleague. The score is used to identify promoter, detractor, and neutral employees, helping organizations understand the level of internal engagement and satisfaction.
The goal is to improve the work environment and increase retention by addressing areas where employees feel less satisfied.
Here are some benefits of eNPS:
· Clear measurement of satisfaction and loyalty: Provides a simple and direct metric to evaluate the level of employee satisfaction and loyalty.
· Identification of problem areas: Helps detect specific aspects of the work environment that need improvement.
· Proactivity in talent retention: Offers an early indication of potential turnover issues, facilitating interventions before employees decide to leave.
· Improvement of organizational culture: Acting on eNPS results can strengthen the internal culture, promoting a more positive work environment.
· Productivity increase: More satisfied and engaged employees tend to be more productive, positively impacting the company's overall performance.
· Facilitated decision-making: Provides valuable data to help management make strategic decisions related to talent management.
· Tracking changes over time: Allows monitoring the impact of HR initiatives by comparing eNPS scores at different times.
Quiz about eNPS
Are you already an expert in eNPS, or is there still more to learn? Find out with this test:
What type of information can People Analytics reveal when analyzing responses to open-ended questions in eNPS surveys?
Text analysis in People Analytics allows for capturing the employee's voice in a richer and deeper way.
What is the main question of eNPS?
The main question of the eNPS is: On a scale of zero to ten, how likely are you to recommend this organization as a place to work to family or friends?
Based on the answers to this question, employees are grouped into three categories: Promoters (9-10), Neutrals or Passives (7-8), and Detractors (1-6).
What type of employees are considered "Promoters"?
Promoters are employees who are highly satisfied and engaged with the company. They are the most passionate advocates of the organization's culture and values.
What type of information can People Analytics reveal about the impact of training on employee engagement?
People Analytics allows for analyzing objective data to measure the real impact of training on engagement and loyalty.
What impact does a good eNPS score have on employee retention?
Knowing the level of engagement of your employees allows you to identify what changes to make to avoid turnover and improve retention. With eNPS data and other People Analytics tools, you can make more precise decisions aligned with your team's needs.
If an employee responds with a 7-8, which category do they fall into?
Employees who score 7-8 are classified as Neutrals or Passives. They are satisfied employees but not necessarily emotionally committed. They are not fully aligned with the company, but they are also not dissatisfied.
What role does data segmentation play in eNPS analysis?
Segmentation goes beyond simply observing overall eNPS scores. By cross-referencing eNPS data with other relevant variables, a much deeper understanding of the factors influencing employee loyalty is obtained.
Is it possible to obtain an eNPS score of -100?
When all employees in an eNPS evaluation are Detractors (1-6), the final score will be -100.
How does eNPS differ from NPS?
eNPS measures employee satisfaction and loyalty within an organization and is inspired by the Net Promoter Score (NPS) concept used in marketing to measure customer loyalty.
How is eNPS calculated?
eNPS is calculated by subtracting the percentage of Detractor employees (1-6) from the percentage of Promoter employees (9-10). The result can range from -100 to 100.
eNPS: the power of listening to your team through People Analytics
Employee engagement is key to the success of any organization, and measuring it effectively is essential. The eNPS (Employee Net Promoter Score) is a simple and powerful tool to understand the loyalty and satisfaction of your team. In this article, we tell you what the eNPS is, how to implement it, and how it can improve organizational culture and talent retention, all with the support of People Analytics.
