eNPS (Employee Net Promoter Score)

The eNPS (Employee Net Promoter Score) is a metric used to assess employee satisfaction and loyalty towards the company. It is based on asking employees how likely they are to recommend the company as a good place to work to a friend or colleague. The score is used to identify promoter, detractor, and neutral employees, helping organizations understand the level of internal engagement and satisfaction.

 

The goal is to improve the work environment and increase retention by addressing areas where employees feel less satisfied.

 

Here are some benefits of eNPS:

 

· Clear measurement of satisfaction and loyalty: Provides a simple and direct metric to evaluate the level of employee satisfaction and loyalty.

 

· Identification of problem areas: Helps detect specific aspects of the work environment that need improvement.

 

· Proactivity in talent retention: Offers an early indication of potential turnover issues, facilitating interventions before employees decide to leave.

 

· Improvement of organizational culture: Acting on eNPS results can strengthen the internal culture, promoting a more positive work environment.

 

· Productivity increase: More satisfied and engaged employees tend to be more productive, positively impacting the company's overall performance.

 

· Facilitated decision-making: Provides valuable data to help management make strategic decisions related to talent management.

 

· Tracking changes over time: Allows monitoring the impact of HR initiatives by comparing eNPS scores at different times.